1. Who this policy applies to

This Privacy Policy applies to personal data collected through:

• the Puzzle of Health website;

• contact forms, newsletter forms, checkout forms, application forms, and account registration pages;

• emails, messages, and other communications sent through the website or in response to website interactions;

• cookies and similar technologies used on the website; and

• related online services, content, downloads, memberships, courses, bookings, events, and community features.

2. Privacy commitment and legal context

Puzzle of Health aims to process personal data in a fair, transparent, purpose-specific, and security-conscious way, aligned with widely used international privacy standards.

3. Important notice about health information

Unless a specific form or service clearly states otherwise, the website is not intended for the routine collection of detailed health or medical records.

Users should not submit unnecessary confidential health information through open forms, chat boxes, comments, or email.

4. Personal data we may collect

Depending on how you use the website, we may collect:

• Identity data (name, username, account ID)

• Contact data (email, phone, address, social handle)

• Transaction data (purchases, subscriptions, bookings)

• Communication data (messages, support requests, surveys)

• Technical data (IP address, browser, device, cookies)

• Usage data (pages visited, clicks, course progress)

• Marketing and preferences data (newsletter choices, interests)

• Limited profile data for accounts and memberships

If you voluntarily provide sensitive data, it will be handled with extra care and only for the purpose submitted.

5. How personal data is collected

We collect data:

• Directly from you (forms, purchases, registrations, downloads)

• Automatically (cookies, analytics, server logs)

• From third parties (payment providers, email platforms, hosting, analytics tools)

6. Why we use personal data

We use personal data to:

• operate and improve the website

• deliver services, content, memberships, and events

• process payments and bookings

• respond to enquiries and support requests

• send service updates and notifications

• send newsletters or marketing (with consent where required)

• personalise user experience

• monitor performance and improve functionality

• prevent fraud and protect users

• comply with legal obligations

7. Legal bases for processing

We process data based on:

• consent

• contract performance

• legitimate interests

• legal obligations

You may withdraw consent at any time.

8. Cookies and similar technologies

We use cookies and similar technologies to:

• operate the website

• remember preferences

• analyse traffic

• improve performance

Types of cookies may include:

• necessary cookies

• functionality cookies

• analytics cookies

• marketing cookies

You can manage cookies through your browser settings.

9. How long data is kept

We keep data only as long as necessary, including for:

• service delivery

• legal compliance

• recordkeeping

Examples:

• account data → while active + reasonable period after

• transactions → for tax and audit

• analytics → limited duration

Data is deleted or anonymised when no longer needed.

10. How data is stored and protected

We take reasonable steps to protect data, including:

• access controls

• encryption where appropriate

• secure hosting

• system monitoring

No system can guarantee absolute security.

11. Sharing of personal data

We may share data with:

• service providers (hosting, payments, email, analytics)

• contractors and consultants

• legal and financial advisers

• authorities where required by law

• business successors in case of restructuring

We do not sell personal data.

12. International transfers

Data may be processed outside your country.

We use reasonable safeguards and reputable providers to protect data during transfers.

13. User rights

You may have the right to:

• access your data

• correct inaccuracies

• request deletion

• restrict processing

• object to certain uses

• withdraw consent

• request data portability

Requests can be made using the contact details below.

14. Marketing communications

If you opt in, we may send newsletters or updates.

You can unsubscribe at any time using the link provided or by contacting us.

Service-related messages may still be sent where necessary.

15. Children

The website is not intended for children unless stated otherwise.

We do not knowingly collect data from children without appropriate consent.

16. Third-party links

Our website may contain links to third-party services.

We are not responsible for their privacy practices.

17. Changes to this policy

We may update this Privacy Policy from time to time.

Updates will be posted with a revised “Last updated” date.

18. Contact details

Privacy requests and enquiries should be sent to:

• Legal name: Dr Martin Wucher – Puzzle of Health

• Website: https://www.puzzleofhealth.com/

• Privacy email: puzzleofhealth@protonmail.com

• General contact email: puzzleofhealth@protonmail.com

• Address: 36 General Murtala Avenue, Windhoek, Namibia

• WhatsApp: https://wa.link/klt57u

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“This Privacy Policy explains how Puzzle of Health collects, uses, and protects personal data when you use this website and related services.”