Disclaimer

The contents of the Puzzle of Health platform, such as text, graphics, images, and other material contained on this website (“Content”) are for informational purposes only. The content, all communications and advice, is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Never disregard professional medical advice or delay in seeking it because of something you have read on this website. Health-related information changes frequently and, therefore, the Content on this website may be outdated, incomplete or incorrect. We do not assume any liability for the information contained or referenced within this website and make no warranties, nor express or implied representations whatsoever regarding the accuracy, completeness, timeliness, or usefulness of any information contained or referenced in this website.

Results vary from patient to patient. No prescriptions or treatments will be given unless a clinical need exists based on an examination and written recommendation by a physician.

Any review or other material that could be regarded as a testimonial or endorsement does not constitute a guarantee, warranty, or prediction regarding the outcome of any consultation.

The testimonials on this website represent the anecdotal experience of individual consumers.

Use of this website is subject to our Terms of Service and Privacy Policy.


Terms of Service

Effective Date: 1 June 2026
Jurisdiction: Republic of Namibia

These Terms of Service govern your use of the Puzzle of Health website, membership hub, and all related services.


IMPORTANT — PLEASE READ CAREFULLY

By accessing this website, subscribing to the Puzzle of Health Hub, enrolling in any course or programme, or using any content or service, you agree to be bound by these Terms of Service.

If you do not agree, you must not use this website or its services.

Nothing in these Terms creates a doctor-patient or clinical relationship. All content is educational only.


1. Definitions

  • Puzzle of Health / we / us — The platform operated by Dr Martin Wucher

  • Websitewww.puzzleofhealth.com

  • Hub — The private membership community and content library

  • Member / you — Any user accessing the platform

  • Programme — Paid courses or cohorts

  • Content — All videos, articles, PDFs, webinars, and materials


2. Acceptance of Terms

By using this website, you confirm that:

  • You are at least 18 years old

  • You agree to these Terms

  • You have legal capacity to enter into an agreement

  • You accept that Terms may be updated over time

Continued use of the platform means acceptance of updates.


3. Nature of the Service (Education Only)

Not Medical Advice

All content is for educational purposes only and does not constitute:

  • medical advice

  • diagnosis

  • treatment

No doctor-patient relationship is created.

You should always consult a qualified healthcare professional for medical concerns.

In emergencies, contact local emergency services immediately.


4. Hub Membership

4.1 Eligibility

You must be 18+ and provide a valid email and payment method.

4.2 Free Trial

  • 30-day free trial available

  • Automatically converts to paid unless cancelled before expiry

  • One trial per person

4.3 Pricing

  • Monthly: $19 USD

  • Annual: $199 USD

Prices may change with 30 days’ notice.

4.4 Billing

  • Payments processed securely via third-party provider

  • Subscriptions auto-renew

  • Failed payments may result in suspension

4.5 What Membership Includes

  • Access to full content library

  • Community forums and discussions

  • Live sessions and recordings

  • Discounts on programmes

Access is personal and cannot be shared.

4.6 Founder Members

Selected members may receive complimentary access. This may be revoked if Terms are breached.


5. Cancellation and Refund Policy

5.1 Cancellation

You may cancel anytime via:

  • your account settings, or

  • email request

Cancellation takes effect at the end of the billing period.


5.2 Free Trial Cancellation

Cancel before the trial ends to avoid charges.


5.3 Statutory Right (Namibia)

Eligible users may cancel within 7 days for a full refund (subject to usage).


5.4 Monthly Plan

  • No partial refunds

  • Access continues until billing period ends


5.5 Annual Plan

  • Pro-rata refund available within first 30 days

  • No refunds after 30 days


5.6 Programmes

  • 14+ days before start → full refund

  • 7–13 days → 50% refund

  • <7 days or after start → no refund


5.7 Non-Refundable Items

  • Free trials

  • Used subscription periods

  • Annual plans after 30 days

  • Third-party fees


5.8 Refund Processing

  • Processed within 14 days

  • Returned to original payment method


5.9 Disputes

Contact support before initiating a chargeback.


6. Community Guidelines

By using the Hub, you agree to:

  • Treat others with respect

  • Share experiences, not medical advice

  • Protect confidentiality

  • Avoid spam or promotion

  • Stay relevant to topic

  • Be honest about your identity

  • Not diagnose others

Violation may result in removal or termination without refund.


7. Intellectual Property

All content is owned by Puzzle of Health.

You may:

  • Use content for personal education only

You may not:

  • Copy, share, or redistribute content

  • Use content commercially

  • Modify or republish materials

Violation may result in termination and legal action.


8. Privacy

Your data is handled in accordance with the Privacy Policy.

By using the site, you consent to:

  • collection of basic personal data

  • communication regarding your membership

Payment data is processed by third-party providers.


9. Disclaimers and Limitation of Liability

Educational Disclaimer

Content is not a substitute for professional advice.

No Guarantee of Results

Outcomes vary. No guarantees are made.

Technical Availability

We do not guarantee uninterrupted access.

Limitation of Liability

To the maximum extent permitted by law, Puzzle of Health is not liable for:

  • indirect or consequential losses

  • health outcomes

  • data loss or service interruptions

Liability is limited to the amount paid in the previous 12 months.


10. Governing Law

These Terms are governed by the laws of Namibia.

Disputes will be handled through:

  • negotiation → mediation → courts (if required)


11. General Terms

  • Entire agreement applies

  • Invalid clauses do not affect the rest

  • No waiver of rights

  • Terms may be assigned in business transfers

  • Force majeure applies (events outside control)

  • English version prevails


12. Age Restriction

This platform is for users aged 18+ only.

Accounts found to belong to minors may be terminated.


13. Contact Information

Puzzle of Health
Operated by: Dr Martin Wucher
Location: Windhoek, Namibia
Email: puzzleofhealth@protonmail.com
Website: www.puzzleofhealth.com

We aim to respond within 5 business days.